My Subscribers are not being created as users

[johno69]

Hi Michael,

I have everything setup and am now starting to get subscribers through, but none of the user accounts are being created within Joomla.

So I'm having to manually create them, and then via SQL add their subscription.

I really have no idea what's wrong. Are you able to take a look for me please?

I guess it's best via email?

Paul.

[Michael]

Hi Paul,

It sounds like the IPN messages from PayPal are not being sent from PayPal or are not being accepted by the extension.

First, you need to check and see if the IPN messages were sent from PayPal.
1. Log into your PayPal account
2. Go to History>>IPN History
3a. You should see a list of recent IPN messages, they should include you recent subscribers
3b. Were there any IPN messages? Were the IPN messages sent out successfully? If so, then you have set up your PayPal profile correctly to handle sending IPN messages to your site. If not, then you need to double check your PayPal profile's settings to ensure that IPN is enabled. Please refer to the extension's documentation for details on how to do this http://trinitronic.com/index.php/Joomla ... alsettings

Now that you have determined that PayPal is set up correctly, you need to find out why those IPN messages are being ignored.
1. Log into your Joomla site's admin area.
2. Go to Components>>Nice Memberships>>Settings
3. Tick the check box to enable the "IPN Log" you will find it at the bottom of the page.
4. Click the save button.
5. Log into your PayPal account and go to History>>IPN History
6. Click resend on one of the subscription IPN messages.
7. It will take PayPal sometime to resend the message. Be patient. Once the message has been resent, go back to your site and navigate to Components>>Nice Memberships>>IPN Log.
8. Click into the IPN message in to log. What does it say? Usually this will give you some clues as to why the extension is not allowing the IPN message to pass through security.

Remember to turn off the extension's IPN Log when you are finished testing. It is not appropriate to leave it on for a production site and could cause unforeseen issues to arise.

~ Best regards

[johno69]

8. Click into the IPN message in to log. What does it say? Usually this will give you some clues as to why the extension is not allowing the IPN message to pass through security.

I had not put the URL to send notifications to in my PayPal. So I thought that would be it.

BUT, I entered it as per the instructions, had paypal resend the IPN and according to paypal it was sent.

I checked the log, and it's empty.

Not sure what next.

Thanks for your help with this.

Paul.

[Michael]

Hi Paul,

I checked the log, and it's empty.

The extension's IPN log will log any IPN message that is sent from PayPal. So, if you're not getting anything in the IPN Log, then you need to take a look at your PayPal account. Do you have a business account, a premiere account or a personal account? Personal accounts don't support IPN messaging.

If the Extension's IPN Log is empty, then your PayPal profile is not configured correctly. Or, you didn't wait long enough for PayPal to resend the message. PayPal takes a while to resend the messages. Just to be on the safe side, double check your PayPal profile settings and make sure that you have enabled IPN messaging.

Also, it may be that the IPN messages in your PayPal history are screwy, because of your previous PayPal profile settings. I recommend that after you have confirmed that your PayPal account profile is configured correctly, that you do a new test purchase. This way you can get a fresh test case.

~ Best regards

[johno69]

Do you have a business account, a premiere account or a personal account? Personal accounts don't support IPN messaging.

Business.

I recommend that after you have confirmed that your PayPal account profile is configured correctly, that you do a new test purchase. This way you can get a fresh test case.

This isn't real easy with having only one PayPal account myself. I guess I need to wait until I have another purchase.

[Michael]

Hi Paul,

Have you considered setting up a PayPal sandbox account with https://developer.paypal.com? A sandbox account will allow you to set up multiple test buyer and test seller accounts. You can then use them to test your site. Using the sandbox has a little bit of a learning curve to it. But, in the end, I think it is worth the effort, because you will gain the ability to run multiple test purchases.

~ Best regards

[johno69]

Hi Michael,

I have setup a sandbox account but still not working for me.

Am I able to email you access to my Joomla site and paypal if required.. to take a look ?

I really need this to work.

It's just not creating users when they subscribe. Therefore they are not getting access to the members area as required. Causing many headaches.

Paul.

[Michael]

Hi Paul,

I don't mind taking a look at your site. First, can you check something for me?

1. Log into your joomla administrator area.
2. Go to Users>>User Manager>>Options
3. Is "Allow User Registration" set to "Yes"?

~ Thanks

[johno69]

Yes it's set to "Yes"

Where should I email login info?

Thanks,

Paul

[Michael]

Hi Paul,

You can use my sites contact form. Please provide a link in your email to this forum thread, so I have a reference.

http://trinitronic.com/index.php/Contac ... ronic.html

Also, it would be great if you made a backup of your site before I go fiddling around with stuff. A backup isn't necessary, but, it's nice to have just in case.

~ Best regards

[johno69]

Thanks Michael.

I did email via the contact form, but I didn't receive any notice that it was sent correctly.

Please advise if you don't see an email from me

Regards,

Paul.

[Michael]

Hi Paul,

I sent you an email regarding this issue. I included a link to a video I made while inspecting your site. Everything seems to be working correctly. I was not able to test the email notifications, because of some PayPal sandbox restrictions. However, you need to switch your site to send mail with SMTP. Doing this should clear up any issues you have with email notification delivery.

~ All the best

[johno69]

Hi Michael,

I have replied via email also. Thanks again for taking a look. I created a video also, showing a live transaction, and I did not see any new user created during the process.

I hope we can work this out.

Regards,

Paul.

[Michael]

Hi Paul,

I took a look. You need to use your PayPal Primary Email Address as the extension's seller address. Note, in your PayPal account profile, you can choose which email address you want to use as your Primary.

~ Best regards